It Support Engineer

Role & responsibilities

• Design, implement, and manage IT infrastructure

  including servers, networks, firewalls, and end-user systems to ensure smooth business operations.

• Monitor, maintain, and optimize system performance

  across hardware, networks, and applications to minimize downtime and enhance efficiency.

• Ensure robust data security and compliance

  through proper configuration of firewalls, antivirus, access control, and regular security audits.

• Plan and execute system upgrades, migrations, and installations

  for servers, computers, and networking equipment with minimal business disruption.
• Provide day-to-day technical support for hardware, software, LAN/WAN, and end-user computing devices.
• Troubleshoot and resolve issues related to networking, printers, desktops, laptops, and other peripherals.
• Maintain backups, disaster recovery systems, and IT asset inventory for business continuity.
• Coordinate with vendors and service providers for IT equipment procurement, installation, and AMC support.
• Document IT processes, network configurations, and update system manuals for internal knowledge base.
• Train and guide employees on basic IT usage, security best practices, and troubleshooting.

Preferred candidate profile

• Qualification:

  B.E / B.Tech / Diploma in Computer Science / IT / Electronics

  (or equivalent).
• Min Experience: 8

  years

  in IT infrastructure management, networking, and system administration.
• Certifications (preferred but not mandatory):

  CCNA / MCSA / RHCE / CompTIA Security+

  .
• Hands-on experience in

  networking, firewall management, and server administration

  .
• Good knowledge of

  Windows/Linux environments, data backup, and IT security practices

  .
• Ability to

  troubleshoot hardware/software issues

  quickly and provide timely support.
• Strong communication and coordination skills to interact with internal teams & vendors.
• Should be

  proactive, process-oriented, and willing to work in a manufacturing/industrial environment

  .