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Futurenet
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It Support Engineer

It Support Engineer

Futurenet

1 - 2 years

2 - 3 Lacs

chennai

Posted:21 hours ago| Platform:

Apply

Skills Required

it infrastructure support troubleshooting network problems network printer installation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Skills & Competencies:

Strong knowledge of
Windows Server, Active Directory, Group Policy, DNS/DHCP
.
Understanding of
virtualization, storage, backup solutions
.
Good grasp of
network concepts (TCP/IP, VLANs, VPNs, Firewalls)
.
Familiarity with
endpoint management tools, SIEM, and monitoring solutions
.

Ability to analyze logs and proactively identify issues.

Key Responsibilities:

Advanced Technical Troubleshooting

Resolve escalated tickets from L1 support, including hardware, OS, and application issues.
Perform root cause analysis and document resolution steps.
Provide remote and onsite support for critical incidents

System Administration & Infrastructure Support

Manage user accounts, permissions, and security groups in Active Directory.
Support Windows Server, virtualization platforms (Hyper-V/VMware), and storage systems.
Administer email platforms (Microsoft 365, Exchange) and collaboration tools.

Network & Security Support

Troubleshoot LAN/WAN connectivity issues, VPN configurations, and firewall access.
Monitor network devices, servers, and logs for performance and security alerts.

Knowledge Base & Process Improvement

Create and maintain standard operating procedures (SOPs) and technical guides.
Mentor and guide L1 engineers for faster ticket resolution.
Participate in IT projects, system upgrades, and process automation initiatives.

Audit & Compliance Assistance

Prepare technical documentation, system diagrams, and configuration baselines.
Provide evidence and logs for internal and external IT audits.
Ensure systems adhere to organizational IT security and compliance policies.

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