Job
Description
Role & responsibilities Minimum 3-5 years work experience with managing an IT Infrastructure portfolio for a large / Mid-size organization. Provide technical support to end-users for hardware and software issues. Install, configure, and troubleshoot desktop systems, workstations, and applications. Diagnose and resolve hardware and software issues. Set up and configure new laptops, desktops, and peripherals. Install and configure software applications and operating systems. Maintain the inventory of all equipment, software, and software licenses. Manage security solutions, including firewalls, anti-virus, and intrusion detection systems. Provide support for network connectivity or related network issues for the user community. Ensure all incidents and service requests are logged and updated promptly within the ticketing system. Collaborate with IT team members to ensure efficient operation of the organization's desktop computing environment. Provide orientation and guidance to users on how to operate new software and computer equipment. Install, configure, and maintain security infrastructure tools, including firewalls, intrusion detection/prevention systems, endpoint protection, virtualization etc. Configure and manage Active Directory (AD) and DNS. Implement and maintain network infrastructure, including firewalls and security measures. Document and track technical issues and resolutions. Preferred candidate profile Proven work experience as an IT Support Engineer / Technical Support Engineer, or similar role. Strong knowledge of Windows and Mac operating systems. Hands-on experience with desktop and laptop hardware troubleshooting and repair. Experience with software installation, configuration, and troubleshooting. Knowledge of Active Directory (AD), DNS configuration and management. Knowledge of network fundamentals including LAN, WAN, VPN, wireless networks and Firewalls to ensure connectivity and data transmission efficiency. Ability to prioritize and manage multiple tasks simultaneously. Excellent problem-solving and communication skills. Customer-oriented and ability to provide excellent customer service. Ability to work in a team environment. Network infrastructure management (firewalls, routers, switches). Operating system installation, configuration, and maintenance (Windows). Hardware and software troubleshooting. Firewall configuration and security measures.
