IT Support / Administrator

Bhima Jewellery

3 - 5 years

2 - 4 Lacs

madurai

Posted:1 month ago| Platform:

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Skills Required

it support network support hardware support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Provide first-level technical support to end-users for hardware, software, network, and system issues
Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
Manage user accounts, permissions, and access rights (Active Directory, Office 365, etc.)
Perform routine maintenance and updates of operating systems and software
Monitor and maintain local area networks (LAN), internet connectivity, and firewall systems
Troubleshoot and resolve issues related to system performance, connectivity, and user access
Maintain and back up company data regularly; support disaster recovery procedures
Ensure IT security protocols are followed, including antivirus, firewall, and patch management
Document technical issues and solutions for future reference
Coordinate with vendors for procurement, repairs, or service escalations
Assist in onboarding and offboarding employees, ensuring proper hardware and software provisioning

Key Skills & Competencies:

Strong troubleshooting and diagnostic skills
Good knowledge of Windows/Mac OS, MS Office, and common enterprise software
Familiarity with network configurations (IP, DNS, DHCP, VPN)
Knowledge of Active Directory, Office 365, Google Workspace, etc.
Basic knowledge of cybersecurity principles and data protection
Excellent communication and customer service skills
Ability to prioritize tasks and manage time effectively

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