IT Specialist

Job Summary:

IT Support Specialist

• Remotely supporting and maintaining

  our critical systems.

• Rapidly troubleshooting

  technical issues and implementing solutions.

• Providing essential day-to-day support

  to all staff members.

Eastern Standard Time (EST) business hours

Key Responsibilities:

• Deliver comprehensive daily remote IT support

  to clinic staff, providers, and management teams.

• Rapidly diagnose and resolve technical issues

  across software, hardware, the Electronic Medical Record (EMR) system, email, networking, VPN, and various devices.

• Manage system lifecycle tasks,

  including supporting updates, installations, and remote configuration changes.

• Maintain strict security and access controls

  by managing user accounts, permissions, and security protocols.

• Serve as the primary escalation point

  for urgent issues, including participating in an

  on-call rotation.

• Ensure timely resolution

  of technical issues by accurately tracking, documenting, and closing support tickets.

• Facilitate technical solutions

  by coordinating work with external vendors and IT partners.

• Uphold rigorous security standards,

  ensuring the HIPAA-compliant handling of all systems, devices, and protected health information (PHI).

• Contribute to long-term operational success

  by recommending system improvements and actively participating in technology upgrade projects.

Qualifications and Skills

• Proven experience in IT support or helpdesk support (healthcare setting preferred).
• Strong troubleshooting skills across Windows/Mac devices.
• Familiar with EMR systems, remote access tools, VPN, and Microsoft 365/Gmail environments.
• Excellent spoken and written English communication.
• Ability to work during

  Eastern Time Zone

  work hours.
• Strong problem-solving mindset with a sense of urgency.
• Ability to multitask and prioritize tasks efficiently.
• Must maintain confidentiality and adhere to HIPAA standards.
• Must be able to take calls or respond to urgent issues as needed.

Preferred Qualifications:

Experience supporting healthcare staff, providers, or clinics.

Understanding of medical software systems and secure data workflows.

Experience working in fast-paced, multi-site environments.