IT Specialist

Role & responsibilities

• Install, configure, and set up laptops and desktops at workstations.
• Arrange and configure hardware and software to meet user and business requirements.
• Provide first-level support through the ticketing system, ensuring timely resolution of IT issues.
• Maintain an up-to-date inventory of office IT assets and ensure their optimal functioning.
• Manage and monitor system backups to prevent data loss and ensure data integrity.
• Implement security protocols, updates, and upgrades to safeguard systems against threats.
• Perform regular maintenance of operating systems, hardware, and software to ensure high performance.
• Collaborate with internal teams and external vendors for IT-related requirements and escalations.
• Provide technical guidance and support to employees for hardware, software, and network issues.

Preferred candidate profile

• Bachelors degree in IT, Computer Science, or equivalent field (preferred)
• Minimum 3 years of experience is required.
• Familiarity with remote desktop tools and ticketing systems.
• Prior experience supporting UK-based teams (desirable).