About GlobalFoundries
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com .
Introduction:
Software Asset Management Operational Manager is responsible for the software asset management (SAM) initiatives, overseeing the work of the team, the lifecycle, compliance, optimization, and strategic utilization of software assets across the organization. This role involves technical expertise with strong leadership skills to ensure effective governance and achieving maximum the value of software investments.
Essential Responsibilities:
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Manage an India-based team for all SAM operational run activities, setting team priorities from direction of SAM Manager.
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Create and maintain the Effective License Position (ELP) for Tier-1 Publishers like SAP, Microsoft, Broadcom, Adobe, IBM, and Oracle, and have knowledge on other tier publishers.
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Strong understanding of software licensing, compliance standards, and industry best practices and Knowledge on different agreements
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Lead and Manage software license reconciliation efforts, optimizing alignment with business needs, reducing costs, and maximizing budget utilization.
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Collaborate with procurement, IT, legal, and finance teams to optimize software purchasing, renewals, and cost management.
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Conduct regular audits and reconciliations of software assets and licenses.
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Streamline the New Software Request (NSR) and Existing Software Review (ESR) processes, ensuring swift approvals, compliance, and minimal downtime.
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Work on Remediation ensuring compliance and optimizing software usage across landscape. Work with vendors and other technical teams to identify, resolve and mitigate issues on an expedited basis. Establish and enforce processes for software deployment, usage tracking, and decommissioning.
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Manage software license procurement, allocation, and removal to ensure accurate asset tracking and efficient use of resources.
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Manage ServiceNow requests, consistently meeting Service Level Agreements (SLAs) and delivering responsive support to internal teams.
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Design and manage publisher portals and create dashboards to monitor software usage, asset status, and performance metrics. Provide and improve data, reports, and dashboards on software lifecycle management and software ROI.
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Address and resolved license-related inquiries from stakeholders, providing timely solutions and ensuring high levels of user satisfaction.
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Apply ITIL best practices to drive continuous improvement in software asset management processes, ensuring alignment with organizational IT service management (ITSM) standards.
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Manage procurement operations through efficient processing of ARIBA purchases and overseeing software renewals, ensuring timely and cost-effective acquisitions.
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Cultivate strong relationships with software stake holders/vendors, driving effective communication and negotiations that resulted in favorable contract terms and improved vendor support.
Other Responsibilities:
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Provide coverage for SAM Manager as needed
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Develop presentations to drive awareness on changing volumes, possible opportunities for efficiencies, or risk mitigation.
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Build stable working relationships within the department. Coordinate efforts with others, seek assistance and feedback as appropriate. Exchanges detailed information with internal colleagues
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Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Required Qualifications:
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Bachelors degree in business, Information Technology, or a similar field of study, or at least 5 years in a similar role, with the same or greater level of responsibilities.
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Minimum of 3 years experience supervising teams and advanced certifications preferred
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Understand software license agreements, advantageous terms and conditions to benefit organizational goals that we stay compliance and configuration in SAM tools
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Must have experience in SAM tools to maintain robust software asset management, including license tracking, reporting, and ensuring compliance with organizational standards.
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Experience in CMDB, Flexera Discovery, Asset management , and hands-on implementation
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Excellent written and verbal communication skills
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Fluency in English language, and experience with geo-dispersed teams. Proven ability to work successfully with colleagues from other cultures.
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Great analytical, critical thinking and problem-solving abilities
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Ability to deal with ambiguity and develop solutions to an organization s challenges in a holistic and future-thinking manner; must be able to design for tomorrow
Preferred Qualifications:
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Understanding of procurement systems such as Ariba
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Basic knowledge of contracts and financial management
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Proficiency in Power BI, Microsoft Office, including Excel, Teams, Word, Outlook, PowerPoint, and SharePoint.
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Business Analyst skills, specifically requirements analysis, monitoring, reporting
