IT Service Manager - Network

Job Description

We are seeking a highly skilled and experienced Service Manager to join our team. The primary objective of this role is to establish IT Service Management (ITSM) processes based on the ITIL framework. The ideal candidate will have a background in network connectivity and a proven track record in service management. Establish and implement ITSM processes based on the ITIL framework. Review service management KPIs and performance data to ensure the service provider meets performance standards. Oversee the quality of delivered IT services and solutions that support Healthineers business requirements. You will embrace innovation, create respective decision proposals and support/drive the design / implementation process according to IT policies and guidelines. Collect, develop, and prioritize new business demands on an ongoing basis. 7 years of relevant experience as a Service Manager, with hands-on experience in ITIL-based ITSM process design and implementation. Skills In-depth knowledge and experience with ITIL process. Excellent prioritization skills, capable of handling multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment. Strong relationship management skills with infrastructure teams, application teams, stakeholders, business, and business partners. Experience in overseeing the delivery of quality IT solutions that support business requirements, from direct requests to complex global strategic initiative Ability to rapidly acquire new skills and passion for continuous learning. Knowledge in multiple technical areas including: Networks (LAN, WAN, WLAN, Switches, Routers, Firewalls, Load Balancers, Proxies) Systems (Windows, UNIX, Linux) Information Security Show more Show less