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IT Service Management Representative

IT Service Management Representative

Accenture

1 - 3 years

6 - 10 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

it service management python it services service management operating system gap analysis microsoft azure disaster recovery recovery ansible gis automation servicenow programming language observability programming azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :IT Service Management Representative

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Infrastructure Automation

Good to have skills :Python (Programming Language), Ansible on Microsoft Azure
Minimum 7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves overseeing the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to guarantee that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.
Roles & Responsibilities:

Deliver and execute a plan to meet Operational Resilience by way of improving our Disaster Recovery automated solutions based on IBS/ CIF business functions:Settlement/Collateral etc

Build a future perfect vision of what this looks like

Align with DR planning leads and activities to gain an insight of current runbooks

Align with Infra team to understand current capabilities and create a gap analysis or requirements

Align with the GIS Observability lead to ensure any improvements can be realised in our monitoring dashboard

Work with Operational Resilience and infrastructure management to gain buy-in and visibility of the project

Run a small or virtual team of automation experts

Align with Application teams (Development and Production Services) to ensure their systems are integrated into the overall solution

Responsible to identifying further talent and skills required within the team

Build and managing a team of up to 10 resources over the lifecycle of the project
Professional & Technical Skills:

Background in Disaster Recover automation techniques

Automation/workflow tool experience, e.g. Ansible/Python

ServiceNow integration experience

Strong Experience with Infrastructure tools and API's

Appreciation of SLI/SLOs for measuring and reporting on service levels

Awareness of notification frameworks for escalation automation

Knowledge of infrastructure and operating system fundamentals

CI/CD knowledge a bonus
Additional Information:

The candidate should have minimum 7.5 years of experience in Infrastructure Automation.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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IT Service Management Representative