IT Service Desk

Role Overview:

As a Service Desk, you will be the first point of contact for IT-related issues and service requests. Your role includes diagnosing and resolving technical problems, supporting end-users remotely, and ensuring timely ticket resolution in line with SLAs. You'll work on Outlook setup/troubleshooting, OS and network issues, and use ITIL tools for proper ticket tagging and documentation.

Key Responsibilities:

• Respond to

  incidents/service

  requests via

  ITSM

  tools
• Meet

  SLA

  and response time targets
• Troubleshoot

  Outlook, OS, hardware

  , and

  network

  issues
• Provide

  Remote support

  using RDP/AnyDesk
• Log and categorize tickets as per

  ITIL

  standards
• Communicate effectively with users and escalate when needed

Requirements:

• 2 years experience in IT support
• Strong communication and problem-solving skills
• Knowledge of

  Windows OS, Outlook,

  basic networking
• Willingness to work onsite and in rotational shifts