IT Service Desk

You will be joining Sysnet Global Technologies Pvt Ltd as an IT Service Desk Specialist where you will play a crucial role as the first point of contact for end-users seeking technical assistance. Your responsibilities will include providing user support via phone, email, or in-person, assisting with login issues, password resets, software installations, and other IT-related inquiries. You will be responsible for logging and categorizing IT incidents and service requests, prioritizing and escalating issues according to established procedures. Your role will also involve diagnosing and resolving hardware, software, and network-related issues, guiding users through step-by-step solutions, and maintaining detailed documentation of IT support procedures and troubleshooting steps. Additionally, you will utilize remote assistance tools to troubleshoot and resolve issues for off-site users, provide basic training to end-users on IT systems, applications, and security best practices, and assist in the deployment and setup of computer systems, laptops, and other IT equipment. You will also be involved in installing and configuring software applications, communicating IT-related announcements, updates, and maintenance schedules to end-users, and fostering positive relationships with users to ensure a high level of customer satisfaction. Conducting periodic training sessions on new software releases or updates will also be part of your responsibilities.,