5 User Communication Jobs

The job requires an immediate joiner, specifically male candidates. The ideal candidate should be a fresher with an educational background of undergraduate in BE, ECE, BCA, or Diploma. The job is located in Kochi. As a support engineer trainee, you will be responsible for tasks such as Corporate Ticket System management with SLA adherence, effective communication skills, asset management, remote support with L1, Windows & Linux support, and managing user communication for Refresh & other maintenance activities. The typical work schedule is from Monday to Friday with weekend availability. The job follows a day shift pattern and is a full-time position. Ideal candidates should have at least 1 year of experience in desktop support. The work location is in person, and the position requires strong communication skills and the ability to effectively manage tasks related to ticketing systems, asset management, and user support.,

You will be joining Sysnet Global Technologies Pvt Ltd as an IT Service Desk Specialist where you will play a crucial role as the first point of contact for end-users seeking technical assistance. Your responsibilities will include providing user support via phone, email, or in-person, assisting with login issues, password resets, software installations, and other IT-related inquiries. You will be responsible for logging and categorizing IT incidents and service requests, prioritizing and escalating issues according to established procedures. Your role will also involve diagnosing and resolving hardware, software, and network-related issues, guiding users through step-by-step solutions, and maintaining detailed documentation of IT support procedures and troubleshooting steps. Additionally, you will utilize remote assistance tools to troubleshoot and resolve issues for off-site users, provide basic training to end-users on IT systems, applications, and security best practices, and assist in the deployment and setup of computer systems, laptops, and other IT equipment. You will also be involved in installing and configuring software applications, communicating IT-related announcements, updates, and maintenance schedules to end-users, and fostering positive relationships with users to ensure a high level of customer satisfaction. Conducting periodic training sessions on new software releases or updates will also be part of your responsibilities.,

As an IT Support Specialist, you will be responsible for providing first-line support to users facing IT issues, encompassing troubleshooting hardware, software, network, and system problems. Your role will involve handling service requests such as password resets, access requests, and software installations. Additionally, you will be tasked with logging, prioritizing, and categorizing incidents and service requests in the ticketing system, ensuring efficient management through platforms like ServiceNow or Jira. Effective communication with end-users is key in this role, as you will be responsible for providing clear and timely updates on the status of their reported issues or requests. In cases where incidents remain unresolved, you will escalate them to higher-level support teams while ensuring comprehensive documentation of all relevant information. Furthermore, your duties will include creating and updating knowledge base articles to facilitate faster issue resolution in the future. Remote troubleshooting using appropriate tools and assisting with hardware and software issues for various devices will be part of your daily tasks. Collaboration with other IT teams, such as network, infrastructure, and applications, will be crucial in resolving more complex issues. Upholding service level agreements (SLAs) and maintaining a strong focus on customer service to ensure user satisfaction will be integral aspects of your responsibilities. To excel in this role, you should possess 1-2 years of experience in a service desk or IT support role, along with a basic understanding of operating systems, software applications, and hardware components. Strong problem-solving skills, effective communication abilities, and the capacity to work collaboratively in a team environment are essential. Familiarity with ticketing systems like ServiceNow or Jira is preferred, while certifications such as ITIL Foundation, CompTIA A+, or similar are advantageous. A bachelor's degree in information technology, Computer Science, or a related field is preferred for educational qualifications, along with relevant certifications like ITIL Foundation, Microsoft Certified Professional (MCP), or CompTIA A+. Your proficiency in time management, handling multiple tasks, and meeting deadlines will be critical to your success in this role.,

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. You will be the first point of contact for users reporting IT issues and will be responsible for troubleshooting hardware, software, network, and system problems. Handling service requests such as password resets, access requests, and software installations will also fall under your purview. It will be essential for you to log, prioritize, and categorize incidents and service requests in the ticketing system, ensuring timely resolution within agreed-upon SLAs. Effective communication with end-users and technical teams will be key to providing clear and timely updates on issue statuses and collaborating with other IT teams to resolve complex problems. Your ability to create and update knowledge base articles for common issues will enable faster resolutions in the future. To excel in this role, you should have 1-2 years of experience in a service desk or IT support role, a basic understanding of operating systems, common software applications, and hardware components. Strong problem-solving skills, communication skills, and the ability to work collaboratively with colleagues are essential. Experience with ticketing systems like ServiceNow and certifications such as ITIL Foundation, CompTIA A+, or equivalent will be advantageous. Time management skills to handle multiple tickets and tasks efficiently will also be crucial. While a Bachelor's degree in information technology or related field is preferred, relevant certifications such as ITIL Foundation, Microsoft Certified Professional (MCP), or CompTIA A+ will be beneficial. Your dedication to providing excellent customer service and ensuring user satisfaction through timely issue resolution and clear communication will be paramount in this role.,

Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT). Stays updated on upcoming functionalities and enhancements, and keeps users informed.