7 User Communication Jobs

About Us NaviRex is an Indo-German technology venture developing a digital platform for distributed clean energy systems. Our mission is to make small-scale renewable energy adoption scalable and financially sustainable through digital innovation. The Role: Product Analyst (6-Month Contract) We are looking for a motivated Product Analyst to support the prototype ? MVP transition of our platform. This role will bridge the gap between early field pilots and our engineering team in Bengaluru. Key Responsibilities Gather and document user requirements, user stories, and platform features, and translate them into clear Product Requirement Documents (PRDs). Convert field insights into structured u...

Role Overview: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. Key Responsibilities: - Act as the first point of contact for users reporting IT issues - Troubleshoot hardware, software, network, and system problems - Handle service requests such as ...

The job requires an immediate joiner, specifically male candidates. The ideal candidate should be a fresher with an educational background of undergraduate in BE, ECE, BCA, or Diploma. The job is located in Kochi. As a support engineer trainee, you will be responsible for tasks such as Corporate Ticket System management with SLA adherence, effective communication skills, asset management, remote support with L1, Windows & Linux support, and managing user communication for Refresh & other maintenance activities. The typical work schedule is from Monday to Friday with weekend availability. The job follows a day shift pattern and is a full-time position. Ideal candidates should have at least 1 ...

You will be joining Sysnet Global Technologies Pvt Ltd as an IT Service Desk Specialist where you will play a crucial role as the first point of contact for end-users seeking technical assistance. Your responsibilities will include providing user support via phone, email, or in-person, assisting with login issues, password resets, software installations, and other IT-related inquiries. You will be responsible for logging and categorizing IT incidents and service requests, prioritizing and escalating issues according to established procedures. Your role will also involve diagnosing and resolving hardware, software, and network-related issues, guiding users through step-by-step solutions, and ...

As an IT Support Specialist, you will be responsible for providing first-line support to users facing IT issues, encompassing troubleshooting hardware, software, network, and system problems. Your role will involve handling service requests such as password resets, access requests, and software installations. Additionally, you will be tasked with logging, prioritizing, and categorizing incidents and service requests in the ticketing system, ensuring efficient management through platforms like ServiceNow or Jira. Effective communication with end-users is key in this role, as you will be responsible for providing clear and timely updates on the status of their reported issues or requests. In c...

As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of IT systems within the organization. Your primary responsibilities will include incident management, service request fulfillment, ticketing system management, user communication, escalation of issues, documentation, remote troubleshooting, hardware, and software troubleshooting, collaboration with other IT teams, adherence to service level agreements, and maintaining a strong focus on customer service. You will be the first point of contact for users reporting IT issues and will be responsible for troubleshooting hardware, software, network, and system problems. Handling service requests such as pass...

Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT). Stays updated on upcoming functionalities and enhancements, and keeps users informed.