IT Security Operations Administrator

As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to email queries. - Participating in and supporting incident resolution calls. - Raising cases with OEMs for escalated or complex support issues. You will also be tasked with documentation and reporting duties, including: - Maintaining and updating Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. - Taking regular backups of all security-related solutions. Qualifications required for this role include: - 4 to 5 years of hands-on experience in IT Security Operations / Administration. - Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. - Familiarity with service management tools and incident/change request processes. - Strong analytical and troubleshooting skills. - Excellent communication skills and ability to work under pressure. - Ability to coordinate effectively with OEMs and internal stakeholders. As an experienced and detail-oriented IT Security Operations / Administrator at our team in Thane, you will play a crucial role in managing and maintaining the organization's IT security infrastructure. Your responsibilities will include: - Configure, monitor, and troubleshoot NGFW Firewalls, firewall management servers, remote VPN, IPsec and GRE VPNs, DNS security, cloud proxies, EDR/AV systems, and other security solutions. - Perform regular health checks of supported security solutions to ensure optimal performance. In addition, you will be responsible for incident and service management tasks such as: - Monitoring and updating the Service Desk tool (RFC/SR/IM) and promptly responding to email queries. - Participating in and supporting incident resolution calls. - Raising cases with OEMs for escalated or complex support issues. You will also be tasked with documentation and reporting duties, including: - Maintaining and updating Standard Operating Procedures (SOPs), device inventory (CMDB), and network diagrams. - Taking regular backups of all security-related solutions. Qualifications required for this role include: - 4 to 5 years of hands-on experience in IT Security Operations / Administration. - Strong technical knowledge and experience with firewalls, VPNs, cloud security, EDR/AV, and DNS security. - Familiarity with service management tools and incident/change request processes. - Strong analytical and troubleshooting skills. - Excellent communication skills and ability to work under pressure. - Ability to coordinate effectively with OEMs and internal stakeholders.