Job
Description
As an enthusiastic and detail-oriented L1 Privileged Access Management (PAM) Systems Engineer at DTCC, you will have the opportunity to join the Identity & Access Management (IAM) team. Your role will primarily involve supporting, operating, and troubleshooting PAM solutions, with the chance to expand into other IAM domains as you develop your expertise. **Key Responsibilities:** - Serve as the first point of contact for IAM related support issues, offering Level 1 (L1) and Level 2 (L2) customer service to end users. - Monitor privileged account activities, responding to incidents, requests, and alerts related to privileged access and authentication services. - Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff when necessary. - Participate in an on-call rotation to ensure coverage during national business hours. - Document troubleshooting steps, process changes, and solutions for the knowledge base to enhance team learning and operational efficiency. - Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication. - Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided. - Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms. - Provide disaster recovery support for PAM systems, including planned and unplanned events. - Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services. **Primary Technologies and Tools:** - Privileged Access Management (PAM) Solutions: Core focus area for daily operations and support. - Active Directory (AD): Basic exposure and support of account provisioning and permissions as related to PAM. - Windows Server: Working knowledge required for supporting account management, permissions, and privileged access workflows. - Linux: Working knowledge required, particularly for managing privileged accounts and authentication in Linux environments. - HashiCorp Vault: Initial training and support tasks as assigned. - Other IAM Tools (e.g., Terraform, Ansible, PKI/HSM, IGA platforms, EDR): Learning opportunities as experience grows, but not primary focus. **Required Skills & Qualifications:** - 1+ years Hands-on experience with any PAM solution or IGA. - Demonstrated interest in IT security, particularly in access management and privileged account security. - Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows. - Working knowledge of Windows Server and Linux environments. - Strong troubleshooting, analytical, and organizational skills. - Excellent communication skills, both written and verbal. - Ability to work independently, follow established processes, and seek guidance when needed. - Willingness to participate in on-call rotations aligned to national business hours. - Familiarity with customer support ticketing systems or help desk environments. **Why Join Our Team ** - Begin your career in one of the most critical and rapidly evolving areas of cybersecurity. - Work with modern PAM technologies in a supportive, learning-focused environment. - Knowledge Sharing: Collaborate with IT, risk, and cybersecurity teams, contribute to documentation, and participate in technical workshops and team reviews to expand your expertise. - Be part of a team committed to innovation, operational excellence, and professional development. - Over time, you will have the opportunity to cross-train in other IAM tools and technologies, including Active Directory, HashiCorp Vault, Terraform, Ansible, PKI/HSM, and Identity Governance platforms. As an enthusiastic and detail-oriented L1 Privileged Access Management (PAM) Systems Engineer at DTCC, you will have the opportunity to join the Identity & Access Management (IAM) team. Your role will primarily involve supporting, operating, and troubleshooting PAM solutions, with the chance to expand into other IAM domains as you develop your expertise. **Key Responsibilities:** - Serve as the first point of contact for IAM related support issues, offering Level 1 (L1) and Level 2 (L2) customer service to end users. - Monitor privileged account activities, responding to incidents, requests, and alerts related to privileged access and authentication services. - Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff when necessary. - Participate in an on-call rotation to ensure coverage during national business hours. - Document troubleshooting steps, process changes, and solutions for the knowledge base to enhance team learning and operational efficiency. - Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication. - Continuously develop techn
