Lead the planning, governance, and execution of activities under the IT Planning & Control Center function.
Define and implement standardized policies, templates, and project delivery frameworks .
Maintain dashboards and reports for project tracking, risk management, and financial oversight .
Ensure all projects meet company quality, budgetary, and compliance standards .

IT Asset Management:

Oversee the full lifecycle management of IT assets , including procurement, deployment, tracking, maintenance, and decommissioning.
Ensure asset compliance with corporate policy, audit controls , and ISO 27001:2022 requirements.

IT Service Management (ITSM):

Implement and support ITIL-based service management processes aligned with ISO 20000:2018 standards.
Manage and monitor ITSM activities such as incident, change, problem, and knowledge management using tools like ServiceNow, Remedy, or Jira.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.

Compliance: ISO 27001:2022 & ISO 20000:2018

Actively participate in internal audits, risk assessments, and compliance evaluations under ISO 27001:2022 (Information Security) and ISO 20000:2018 (Service Management).
Maintain evidence and documentation for controls, policies, asset protection , and incident response.
Support external audits, lead corrective/preventive actions (CAPA) , and monitor closure effectiveness.

IT Budgeting & Procurement:

Develop, manage, and track annual IT budgets , forecasts, and cost allocations across business units.
Drive procurement processes - including vendor coordination, PO lifecycle management , and licensing/renewal tracking .
Identify opportunities for cost optimization , standardization, and license compliance.

Operations & Resource Planning:

Lead resource planning, onboarding, and utilization tracking aligned with project and business needs.
Coordinate timesheet governance, billing validation , and third-party resource management.
Interface with project and delivery teams to align execution with demand planning and capacity.

Technical & Functional Expertise:

Support strategic IT initiatives such as server/cloud migrations, infra transformation , and ERP integration.
Ensure service delivery excellence in IT helpdesk and infrastructure management environments.

Qualifications & Experience:

Education: B.Tech/B.E. in Information Technology, Computer Science, or a related discipline.
Experience:
- Minimum 6 years of experience in IT planning, operations, or project management.
- Strong hands-on experience with ISO 27001:2022 , ISO 20000:2018 , ITSM , and Asset Management .
- Strong project management skills including stakeholder management, communication, and collaboration .
- Excellent verbal and written communication skills with the ability to engage cross-functional teams.
- Demonstrated ability to manage IT budgets, procurement cycles , and vendor contracts.
Certifications:
- ITIL Foundation (mandatory)
- PMP / PRINCE2 (preferred)
- ISO 27001:2022 Lead Auditor / Internal Auditor (preferred)

ISO 20000:2018 Foundation or Auditor (preferred)

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