Key Responsibilities:
Planning, Governance & Execution:
- Lead the planning, governance, and execution of activities under the IT Planning & Control Center function.
- Define and implement standardized policies, templates, and project delivery frameworks .
- Maintain dashboards and reports for project tracking, risk management, and financial oversight .
- Ensure all projects meet company quality, budgetary, and compliance standards .
IT Asset Management:
- Oversee the full lifecycle management of IT assets , including procurement, deployment, tracking, maintenance, and decommissioning.
- Ensure asset compliance with corporate policy, audit controls , and ISO 27001:2022 requirements.
IT Service Management (ITSM):
- Implement and support ITIL-based service management processes aligned with ISO 20000:2018 standards.
- Manage and monitor ITSM activities such as incident, change, problem, and knowledge management using tools like ServiceNow, Remedy, or Jira.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Compliance: ISO 27001:2022 & ISO 20000:2018
- Actively participate in internal audits, risk assessments, and compliance evaluations under ISO 27001:2022 (Information Security) and ISO 20000:2018 (Service Management).
- Maintain evidence and documentation for controls, policies, asset protection , and incident response.
- Support external audits, lead corrective/preventive actions (CAPA) , and monitor closure effectiveness.
IT Budgeting & Procurement:
- Develop, manage, and track annual IT budgets , forecasts, and cost allocations across business units.
- Drive procurement processes - including vendor coordination, PO lifecycle management , and licensing/renewal tracking .
- Identify opportunities for cost optimization , standardization, and license compliance.
Operations & Resource Planning:
- Lead resource planning, onboarding, and utilization tracking aligned with project and business needs.
- Coordinate timesheet governance, billing validation , and third-party resource management.
- Interface with project and delivery teams to align execution with demand planning and capacity.
Technical & Functional Expertise:
- Support strategic IT initiatives such as server/cloud migrations, infra transformation , and ERP integration.
- Ensure service delivery excellence in IT helpdesk and infrastructure management environments.
Qualifications & Experience:
- Education: B.Tech/B.E. in Information Technology, Computer Science, or a related discipline.
- Experience:
- Minimum 6 years of experience in IT planning, operations, or project management.
- Strong hands-on experience with ISO 27001:2022 , ISO 20000:2018 , ITSM , and Asset Management .
- Strong project management skills including stakeholder management, communication, and collaboration .
- Excellent verbal and written communication skills with the ability to engage cross-functional teams.
- Demonstrated ability to manage IT budgets, procurement cycles , and vendor contracts.
- Certifications:
- ITIL Foundation (mandatory)
- PMP / PRINCE2 (preferred)
- ISO 27001:2022 Lead Auditor / Internal Auditor (preferred)
ISO 20000:2018 Foundation or Auditor (preferred)
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