IT Operations Support Specialist

Overview

Job Title: IT Operations Support Specialist

Location: Chennai

Work Type: Hybrid

Position Description

• Client Operations L3 Engineer:
• We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations.
• The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues.
• This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability.
  

Must Have Skills

• Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.
• Proficiency in PowerShell scripting and automation for troubleshooting
• Experience in troubleshooting hardware and software issues.
• Ability to communicate technical information effectively and stakeholder management skills.
  

Good To Have Skills

• Experience with Workplace Technology Solutions.
• Strong understanding of endpoint management and security.
• Demonstrated ability to analyse Net Promoter Score (NPS) feedback to identify and implement opportunities for enhancing the Windows client staging environment.
  

Skills Required

• Microsoft Windows, windows 11, Microsoft Azure
  

Skills Preferred

• IT Operations, Administration, System Administration
  

Experience Required

• Specialist Exp: 5+ experience in relevant field
  

Experience Preferred

• 3+ in Windows Client OS Administration and SNOW experience
  

Education Required

• Bachelor's Degree
  

Education Preferred

• Bachelor's Degree
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.