Job
Description
Role & responsibilities Operational Responsibility: Proactively monitor system health and take corrective action before problems occur. Ensure regular System Monitoring & Health Checks Ensure all the critical system backups. Bring in pro-active measures to measure system performance. Deliver on the Uptime & Availability Targets Manage Incidents and Problems as per set SLAs. Responsible for backup, restoration, refresh Responsible for upgrade, service level upgrade, kernel upgrades and firmware upgrades. Perform root cause analysis on unplanned outages and implement measures Implement monitoring tools. Deliver services to business as per the SLA. Manage outsourced IT partners. Keep abreast of latest developments in the area of specialization. Document and institutionalize best practices. Maintain technical SOPs. Ensure regular System Monitoring & Health Checks Hands-on technical depth analysis, problem-solving techniques and participation for complex infrastructure implementation, system upgrades and operational troubleshooting. System Performance Optimization Ensure landscape performance KPIs and success criteria are established and followed for the landscape, relevant teams in Landscape and services are coordinated accordingly. Manage the landscape performance KPI monitoring process and ensure KPIs are measured correctly. Where necessary, initiate and manage projects to keep the KPIs in agreed scale and even plan for further improvements in a proactive manner, engage necessary resources. Gather detailed information on where KPIs are not met & facilitate responsive actions which may then be transformed into improvement projects. Work with all levels of contacts from cross functional teams for further enhancing the KPI’s and system performance. Ensure strict Governance to keep the performance of the systems to acceptable levels of performance across the landscape. Housekeeping Periodically check and schedule the housekeeping activities like archiving as per retention policy. Ensure housekeeping jobs are running as scheduled and new jobs are put into process as needed, ensure other housekeeping actions are also planned and taken as well, Ensure that improvement activities are carried out according to landscape methodology, agreed design, security and performance criteria and General IT controls. Resilience and Availability Bring in or operate pro-active measures to measure service performance. Plan for and ensure Proactive Application maintenance to prevent unplanned disruption due to incompatibility of software versions & incomplete/untested release packages Ensure high availability of Applications to the Dalmia business by designing and deploying high quality maintenance plans, covering backup, archiving, housekeeping, health checks, job runs, administration, etc. Ensure minimal business disruption . In case of a disruption, resolve the issue and the root cause with less downtime Preferred candidate profile Work Experience At least 2 – 3 years working experience in manufacturing organization candidate and should have worked at least in one Microsoft 365 implementation. Minimum 10 years of experience Exposure to Multi Site environment Hands on working knowledge in IT service delivery following framework of ISO/IEC20000, ITILV5 & COBIT5 Knowledge and skills Must have thorough knowledge of networks and cloud computing, proficient in Microsoft Windows software, including server, Linux, office 365, antivirus, end point security, basic networks and troubleshooting. Knowledge and hands on experience in SCCM, Remote Desktop Support, Password management, active directory, VMWare, etc. Access system performance recommend improvement. Proficiency in IT supplier co-ordination to a high level of competency including KPI/SLA reviews, reporting and performance troubleshooting and contract reviews
