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XL Dynamics
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IT Helpdesk Manager at XL Dynamics India Pvt Ltd

IT Helpdesk Manager at XL Dynamics India Pvt Ltd

8 - 10 years

|

10 - 15 Lacs

navi mumbai pune mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

it helpdesk manager it helpdesk it manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: IT Helpdesk Manager
Job Shift: Night
Experience: 8 - 10 years
Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
Job Location: PAN India
Salary Range: 10,00,000 15,00,000 p.a

KEY RESPONSIBILITIES:

Managing and supporting a team of Help Desk Technicians.
Mentoring your team, providing training, and conducting performance evaluations. Monitoring team performance and developing feedback reports for management.
Communicating with clients and providing in-person and phone support, if required.
Troubleshooting and resolving technical issues.
Managing escalations and ensuring any issues are resolved in a timely manner.
Prepare reports and share with stakeholders.

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