IT Helpdesk Executive, Bangalore - For Top IT Companies.

IT Helpdesk Executive

Roles and Responsibilities:

• Serve as the first point of contact for users seeking technical assistance over the phone, email, or chat.

• Diagnose and troubleshoot hardware and software issues.

• Walk customers through the problem-solving process.

• Escalate unresolved issues to the next level of support.

• Provide accurate information on IT products or services.

• Log all service requests, issues, and resolutions.

• Perform remote troubleshooting using diagnostic techniques and pertinent questions.

• Support users in the setup and configuration of computer hardware, software, and peripherals.

• Maintain technical documentation and service logs.

Desired Candidate Profile:

• Bachelors Degree in Computer Science or related field.

• Proven experience as a Help Desk Technician or other customer support role.

• Familiarity with Windows OS, Microsoft Office, basic networking, and remote desktop applications.

• Ability to diagnose and resolve basic technical issues.

• Excellent communication and interpersonal skills.

• Flexible with rotational shifts including night shifts.

Venue to Apply:

Please Walk-in Directly (Monday to Saturday, 9 AM to 6 PM)

White Horse Manpower

Contact Numbers: