IT Help Desk Solutions Engineer

As an IT Help Desk Solutions Engineer at Soffit in Kochi, you will be responsible for the installation, configuration, deployment, and management of ManageEngine ServiceDesk Plus to ensure seamless IT service management for clients. Your key responsibilities will include: - Install, configure, and deploy ManageEngine ServiceDesk Plus based on business requirements. - Customize workflows, automation, ticketing, and reporting features within the system. - Integrate ServiceDesk Plus with other ITSM tools and third-party applications. - Provide ongoing support, troubleshooting, and maintenance of the application. - Optimize and fine-tune performance to enhance service delivery. - Ensure compliance with IT service management best practices. - Train end-users and IT teams on tool functionalities and best practices. - Collaborate with cross-functional teams for effective implementation and support. Qualifications required for this role: - 2+ years of hands-on experience with ManageEngine ServiceDesk Plus. - Strong expertise in installation, configuration, and deployment of ITSM tools. - Good understanding of ITIL framework and best practices. - Experience in workflow automation, custom scripting, and report generation. - Familiarity with integrations using APIs, AD, and other IT tools. - Strong troubleshooting and problem-solving skills. - Excellent communication and client interaction skills. Preferred qualifications include certifications in ManageEngine ServiceDesk Plus or ITIL, as well as experience with other ManageEngine products such as OpManager and ADManager. Please note that this is a full-time, permanent position with day shift timings at Soffit. As part of the benefits package, internet reimbursement is provided. If you have at least 2 years of experience in installation, configuration, deployment, and management of IT Help Desk Solutions Engineer, and are proficient in English, we encourage you to apply for this role.,