IT HELP DESK

Manappuram Finance (MAFIL)

0 - 1 years

0 - 3 Lacs

Thrissur

Posted:1 month ago| Platform:

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Application Support IT Helpdesk Desktop Support

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Work from Office

Job Type

Full Time

Job Description

1.Ensure IT Helpdesk for ticket logging across PAN India Branches, HO, CO, RMO, CV, Home Finance 2. Log tickets in the Customer provided Service Desk/Ticketing tool on behalf of users calling service desk over phone. 3.First Level support for MAFIL users Password reset, ID Lockout, UID creation, ESS App Registration, Application portal Registration etc... 4. Resolve end user incidents through available knowledge base, FAQs or through remote management means. 5. Track all the issues and send status updates on the progress to the coordinator/relevant department heads

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Manappuram Finance (MAFIL)

www.manappuram.com

Financial Services

Malappuram

7350 Employees

38 Jobs

Key People

V.P. Nandakumar

Managing Director & CEO
B. Vasudevan

Director
Anil D. G.

Chief Financial Officer

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IT HELP DESK

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