IT Help Desk Intern

NCR Corporation

0 - 1 years

4 - 8 Lacs

mumbai

Posted:2 months ago| Platform:

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Skills Required

technical support it help desk customer interactions ticketing systems troubleshooting customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our clients.

Roles and Responsibility

Provide technical assistance and support to customers via phone, email, or chat.
Troubleshoot and resolve complex technical issues efficiently.
Document customer interactions and resolutions in a timely manner.
Collaborate with internal teams to resolve customer complaints and concerns.
Develop and maintain a strong understanding of our products and services.
Continuously improve knowledge and skills to stay current with industry trends.

Job Requirements

Strong communication and interpersonal skills are essential.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Basic knowledge of computer systems and software applications is required.
Strong problem-solving skills and attention to detail are necessary.
Ability to work collaboratively as part of a team.
Familiarity with help desk software and ticketing systems is an advantage.

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