3 - 6 years

5 - 6 Lacs

Posted:1 hour ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Position Overview:

The IT Expert will be responsible for managing and supporting all technology-related operations across F&B outlets, including POS systems, networking, hardware/software maintenance, CCTV, and data security. The role requires strong technical knowledge, quick troubleshooting skills, and the ability to support multi-location outlets in a fast-paced environment.

Key Responsibilities:

1. POS & Software Management

  • Install, configure, and maintain POS systems across all outlets.
  • Troubleshoot billing issues, sync errors, and backend mismatches.
  • Coordinate with software vendors for updates, integrations, and improvements.
  • Ensure accurate mapping of menus, taxes, discounts, and offers in the POS backend.

2. Hardware & Network Support

  • Maintain all IT hardware including computers, printers, routers, biometric systems, tablets, and scanners.
  • Monitor and resolve network issues, ensuring minimal downtime.
  • Conduct regular checks on IT assets and ensure proper functioning.
  • Manage installation of new hardware and upgrades.

3. CCTV & Security Systems

  • Oversee installation, functioning, and maintenance of CCTV systems across outlets.
  • Ensure proper storage and retrieval of surveillance footage.
  • Monitor system uptime and coordinate with vendors for repairs.

4. IT Infrastructure & Data Management

  • Maintain secure data backups and ensure data integrity across systems.
  • Manage email accounts, cloud backups, and server access.
  • Ensure proper cybersecurity measures, antivirus updates, and firewall management.
  • Prepare and maintain detailed documentation of IT setups and configurations.

5. Vendor Coordination

  • Coordinate with external service providers for IT equipment, software, CCTV, and networking requirements.
  • Negotiate AMC and support agreements.
  • Ensure timely resolution of escalated issues.

6. Support for New Outlet Openings

  • Set up complete IT infrastructure (hardware, POS, network, CCTV) for new outlets.
  • Ensure smooth launch-day operations by testing all systems.
  • Provide training to staff on POS, billing, and IT processes.

7. Helpdesk & User Support

  • Provide real-time support to outlet teams for IT and POS issues.
  • Train employees on basic troubleshooting, billing processes, and system usage.
  • Maintain logs of IT issues and prepare monthly MIS reports for management.

Preferred candidate profile

Qualifications & Skills Required:

  • Bachelors degree in IT, Computer Science, or relevant field.
  • 3–6 years

    of IT support experience, preferably in F&B, retail, hospitality, or multi-outlet setups.
  • Strong knowledge of POS systems, billing software, networking, firewalls, and CCTV.
  • Hands-on experience with Windows OS, MS Office, routers/switches, and cloud backups.
  • Strong troubleshooting skills with the ability to diagnose issues quickly.
  • Good communication, patience, and user-handling skills.
  • Ability to travel to outlets as required.

Key Competencies:

  • Technical expertise
  • Problem-solving under pressure
  • Quick response time
  • Detail-oriented and process-driven
  • Strong coordination skills
  • Multi-tasking ability
  • High integrity and confidentiality

Interested candidates can email their cvs to moumita@mipl.com

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You