IT Engineer

Purpose of the job

IT Engineers are high-level IT personnel who design, install, and maintain a company's computer systems. They are responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs of the employer. IT Engineers may also be required to train staff and manage projects.

Key Accountabilities/Duties & Responsibilities

• Meeting with the IT Manager to discuss system needs.
• Monitoring Systems, Backups Network and Server using monitoring tools like PRTG, Grafana, ManageEngine etc.
• Installing software and networking devices.
• Installing software security patches and updates using ManageEngine and manual.
• Training staff on newly installed hardware and software systems.
• Troubleshooting and Fixing hardware, software, and networking issues.
• Responding to general IT Support requests.
• Filing monthly reports for the IT Manager.

Mandatory Skills/ Competencies

Extensive knowledge of computer hardware systems.

Familiarity with general Operating system Administration

Basic Knowledge of Active Directory and other server OS

Knowledge of LAN, Firewall and wireless networks.

Ability to project manage.

Good communication skills.

Ability to troubleshoot complex software and hardware issues.

Knowledge of database and networking security systems.