IT Computer Lab Assistant

Job Title: IT Computer Lab Assistant

Location: Rama University, Mandhana, Kanpur

Reports To: Lab In-Charge / Department Head

Job Summary:

Rama University is looking for a proactive and technically skilled Computer Lab Assistant to support the efficient day-to-day operations of our computer labs. The ideal candidate will be responsible for maintaining lab equipment, providing technical support to students and faculty, assisting during practical sessions, and ensuring that the lab remains an organized, functional, and secure learning environment.

Key Responsibilities:

• Lab Setup & Maintenance:
• Ensure all computers, peripherals, and lab equipment are in working order before lab sessions.
• Perform routine maintenance on lab systems, including cleaning, software updates, and hardware checks.
• Install and configure operating systems and academic software as required.
• User Support:
• Assist students and faculty during lab sessions with login issues, software usage, and printing tasks.
• Troubleshoot hardware and software issues in real time and escalate unresolved problems to the IT department.
• Provide basic technical support and guidance on lab usage policies.
• Inventory & Documentation:
• Maintain records of lab assets including computers, accessories, and software licenses.
• Track hardware and software issues and report maintenance or replacement needs.
• Maintain usage logs, attendance sheets, and incident reports as needed.
• Network & Security Support:
• Ensure lab systems are connected to the university network and internet.
• Monitor usage to prevent misuse of lab resources and enforce lab rules.
• Ensure antivirus and security updates are regularly applied to all systems.
• Assisting Academic Activities:
• Support faculty during practical classes by preparing systems and software in advance.
• Help students understand basic software or programming environments used during coursework.
• Assist in the organization of technical workshops, assessments, and lab examinations.
• System Updates & Troubleshooting:
• Apply system updates, software patches, and drivers as needed.
• Troubleshoot minor networking issues (LAN, printer sharing, etc.).
• Assist with data backup and file recovery when necessary.

Qualifications & Skills:

• Education: Diploma / Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience: 2–5 years of relevant experience in computer lab support or technical assistance (freshers with good skills may apply).
• Technical Skills:
• Basic knowledge of computer hardware, operating systems (Windows/Linux), and MS Office Suite.
• Familiarity with common academic and programming software (e.g., Python, Java, MATLAB, MS Office, NetBeans).
• Understanding of LAN, printers, and system networking is a plus.
• IT Hardware and networking course is a plus.

Working Conditions:

• Full-time position with a requirement to be present during lab hours and practical sessions.
• May require flexible working hours during exams or workshops.
• Role involves standing and walking around lab spaces frequently.