IT Application Support Executive

You will be responsible for providing day-to-day application support for the Loan Management System (LMS) to ensure system availability and reliability. This includes collaborating with business teams to understand system requirements, documenting user issues, and providing effective solutions. Additionally, you will manage system configurations and settings to ensure proper loan servicing operations, including user access, workflows, general ledger, and automation. You will also work with third-party vendors to resolve issues related to third-party integrations, such as credit bureaus, fraud detection tools, and e-signature providers. As part of your responsibilities, you will conduct User Acceptance Testing (UAT) for new features, system changes, and bug fixes. Regular system audits will also be conducted by you to ensure compliance with regulatory requirements and internal policies. Furthermore, you will provide user training and support on new features, functionalities, and updates within the LMS. To be successful in this role, you must have a minimum of 4 to 5 years of experience in Secured/Unsecured Loans, Small Business Loans, Home Loans, Digital Loans, Mortgages, etc. This experience is mandatory to effectively fulfill the responsibilities of this position.,