- Support clients and internal business processes based on ServiceNow platform. Incident & Problem Management, Asset Management and CMDB, Change & Release management, SLM, Service Catalog with customization and build in-house applications
- Assist in developing new custom applications or customizing OOTB applications.
- Provide production support if needed for the supported applications.
- Design testing plans and carry out the testing for the above.
- Write necessary scripts to customize the applications.
Bachelor s or Masters degree with 2 years relevant experience OR equivalent combination of education and experience.
Essential Job Functions & Required Skills:
- Perform day-to-day administration of the ServiceNow.
- Maintain business services and configuration item relationships in ServiceNow.
- Develop and manage application code, user interface, and third-party integration components.
- Develop necessary development documentation as needed e.g., project plan, technical design, developer notes, user manual etc.
- Performs core configuration tasks including system policies, business rules and client scripts.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Flow Designer, Agent workspace, Service Portal, Workspace, etc..
- Manage data with Tables, the CMDB, Import Sets, and Update Sets.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Perform migration activities Dev to QA, QA to Prod.
- Coordinates Service Catalog options, including two-step checkout, cart controls, and variables.
- Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
- Deep understanding of REST, WSDL, JSON and ability to integrate with other third-party applications like SPLUNK, APP Dynamics, sub-admin roles, etc.
- Post roll out production support. Experience of handling Bug Fixes and Enhancement requests.
- Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
- Knowledge of working with different kinds of scripts in ServiceNow and their order of execution.
- Experience working with email notifications, inbound actions, reports, gauges, and home pages.
- Experience in creating catalog items, wizards, record producers, interceptors, user guide.
- Experience in the creation and customization of complex workflows and custom workflow activities.
- Experience in transform maps, data sources and different transform scripts for data loads and management.
- Experience in scheduled jobs, events and triggers to manage business needs and handle background work.
- Experience in complex UI customization and UI macros.
- Experience in the installation of ServiceNow upgrades and/or service packs.
- Develop and improve user systems procedures and prepare systems documentation.
Non-Technical Skills:
- Excellent analytical, problem-solving, and organizational skills.
- Ability to function independently with limited direction and guidance.
- Strong commitment to quality and out of the box mindset.
- Good verbal, written, and interpersonal communication skills.
- Establishes and maintains effective communications with customers, other technology specialists, and vendors about services.
- Ability to take initiative and work without supervision.
- Excellent interpersonal skills, high motivation, responsibility, self-organization, and willingness to work in a dynamic atmosphere.
- Strong collaboration and group facilitation skills.
Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe.
Ability to work collaboratively in a fast-paced, internationally diverse work environment are essential.
Ability to mentor junior/senior team members and colleagues.
