IT Analyst

Job Description

ROLES AND RESPONSIBILITIES: •Serve as the primary contact for customer issues via ticketing systems, email, or phone. •Troubleshoot and resolve technical issues, escalating when necessary. • Analyze logs, reproduce issues, and perform root cause analysis. • Collaborate with relevant stakeholder to resolve bugs and deploy fixes. • Write SQL queries and perform API testing for data and integration support. • Support deployments in staging/production environments. • Maintain documentation and mentor junior team members. DESIRED SKILLS: •Bachelors degree in computer science, Information Technology, or a related field • Candidate with 1 to 2 years IT experience of Software Support. •Strong working knowledge of Windows and/or Linux operating systems. Strong working knowledge of Windows and/or Linux operating systems. • Basic scripting or programming skills (e.g., Python or similar). • Basic scripting or programming skills (e.g., Python or similar). • Basic of SQL as well. • Familiarity with REST APIs, JSON, and tools like Postman or equivalent. • Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow. • Strong analytical and communication skills with a customer-first approach. • Familiarity with QLIK or similar business intelligence tools. • Knowledge of Azure Databricks and Synapse is an added advantage. Just the high level. COMMUNICATION: • Excellent communication and interpersonal skills. CERTIFICATIONS: • Experience with ETL tools and processes. •ITIL Foundation certification or equivalent EDUCATION: 15 Years full time education WORK LOCATION: • Raipur (Chhattisgarh) • Willing to travel on short-term to client locations WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.