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IT Analyst Amicus Technology

1 - 4 years

1 - 3 Lacs

Raipur

Work from Office

ROLES AND RESPONSIBILITIES: •Serve as the primary contact for customer issues via ticketing systems, email, or phone. •Troubleshoot and resolve technical issues, escalating when necessary. • Analyze logs, reproduce issues, and perform root cause analysis. • Collaborate with relevant stakeholder to resolve bugs and deploy fixes. • Write SQL queries and perform API testing for data and integration support. • Support deployments in staging/production environments. • Maintain documentation and mentor junior team members. DESIRED SKILLS: •Bachelors degree in computer science, Information Technology, or a related field • Candidate with 1 to 2 years IT experience of Software Support. •Strong workin...

Posted 7 months ago

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