IT Analyst

ROLES AND RESPONSIBILITIES:

• Serve as the primary contact for customer issues via ticketing systems, email, or phone.

• Troubleshoot and resolve technical issues, escalating when necessary.

• Analyze logs, reproduce issues, and perform root cause analysis.

• Collaborate with engineering and QA teams to resolve bugs and deploy fixes.

• Write SQL queries and perform API testing for data and integration support.

• Support deployments in staging/production environments.

• Maintain documentation and mentor junior team members.

DESIRED SKILLS:

• Bachelors degree/BCA/BSC in computer science, Information Technology, or a related field.

• Candidates with 1–2 years of IT software support experience, or freshers with basic knowledge.

• Strong working knowledge of Windows and/or Linux operating systems.

• Basic scripting or programming skills (e.g., Python or similar).

• Hands-on experience with relational databases (e.g., MySQL) and writing SQL queries.

• Familiarity with REST APIs, JSON, and tools like Postman or equivalent. • Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow.

• Strong analytical and communication skills with a customer-first approach.

• Familiarity with QLIK or similar business intelligence tools.