IT Administrator

Job Summary: We are seeking a proactive and enthusiastic Junior IT Associate to be the single point of contact for all aspects of Tibrewala Electronics Limited's information technology systems and support. This is a hands-on role offering significant learning and growth opportunities, including playing a key part in migrating our core productivity suite. You will be responsible for learning and increasingly managing our current Google Workspace (G Suite) environment, leading the setup of new hardware, actively participating in the transition to Microsoft 365 (including Intune, Purview, and Entra ID), managing our endpoint security with Crowd Strike, providing comprehensive tech support, assisting with IT procurement, delivering user training, and continuously identifying and implementing improvements. The ideal candidate will possess a foundational understanding of IT principles, a strong passion for technology, an eagerness to learn rapidly, excellent organizational skills, and a proactive problem-solving mindset. While prior experience is valued, we are keenly interested in candidates, including recent graduates, who demonstrate exceptional potential and a drive to excel. Key Responsibilities: IT Operations & Infrastructure Management: Learn to oversee and manage IT infrastructure, including networks, cloud services, and end-user computing devices. Work towards ensuring high availability, security, and performance of all IT systems. Perform routine system checks, assist with maintenance, and learn backup procedures. Help develop and maintain IT policies, procedures, and documentation. Assist in managing disaster recovery and business continuity plans. Google Workspace (G Suite) Administration & Transition: Manage existing Google Workspace environment (Gmail, Drive, Calendar, Meet, etc.), including user accounts, groups, and basic security settings. Play a key role in the planning, execution, and support of the company's transition from Google Workspace to Microsoft 365. Assist with data migration, user communication, and troubleshooting during the transition period. Microsoft 365 Administration (Post-Transition Focus): Administer and manage the full Microsoft 365 suite, including Exchange Online, SharePoint Online, Teams, OneDrive once transitioned. Manage user accounts, licenses, and groups within Microsoft Entra ID. Implement and manage device and application security using Microsoft Intune for endpoint management. Utilize Microsoft Purview for data governance, compliance, and information protection. Troubleshoot and resolve M365 related issues for users, with a focus on learning and escalating complex issues when necessary. Endpoint Security & Cybersecurity: Manage and administer Crowd Strike endpoint detection and response (EDR) platform (or be willing to learn rapidly). Monitor security alerts, assist in investigating incidents, and implement remediation actions under guidance. Ensure all endpoints are protected and up-to-date with security policies. Promote cybersecurity best practices across the organization. Stay updated on emerging threats and vulnerabilities and recommend proactive measures. Technical Support & Hardware Setup: Provide timely and effective technical support to all employees for hardware, software, network, and application issues (both Google Workspace and Microsoft 365 during/after transition). Set up, configure, and deploy new hardware (desktops, laptops, mobile devices, peripherals) for new and existing employees. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and other peripherals. Manage helpdesk requests and ensure issues are tracked and resolved efficiently. Procurement & Vendor Management: Assist in managing the procurement of all IT hardware, software, and services, focusing on cost-effectiveness and alignment with company needs. Help evaluate and select vendors, and learn to manage vendor relationships. Maintain an inventory of IT assets. Continuous Improvement & Strategic Initiatives: Actively seek to understand existing IT systems and processes to identify opportunities for improvement. Research new technologies and solutions under guidance, and assist in their implementation. Maintain a curious mindset, staying abreast of the latest IT trends and best practices. Support IT projects to enhance business operations. User Training & Empowerment: Develop and deliver user training sessions and materials, especially focusing on the new Microsoft 365 environment post-transition, as well as for new hardware and software. Create easy-to-understand guides and FAQs for common IT issues and new system functionalities. Proactively share knowledge, tips, and best practices to help users maximize their use of company technology. Required Skills and Qualifications: Bachelors degree or Diploma in Information Technology, Computer Science, or a related field. A demonstrable passion for technology and a strong "fire to learn" and grow in the IT field. Foundational understanding of IT concepts including networking, operating systems, and cybersecurity. Familiarity with (through academic projects, internships, or personal learning) and a strong willingness to master: Productivity suites: Experience or familiarity with Google Workspace (G Suite) is important for managing the current system and the transition. Microsoft 365 administration (Entra ID, Intune, Purview, Exchange Online, SharePoint, Teams). Endpoint security solutions (experience with CrowdStrike or similar EDR platforms is a plus). Experience with or aptitude for setting up and configuring new computer hardware . Basic troubleshooting skills for hardware, software, and network issues. Excellent problem-solving aptitude and analytical thinking. Strong organizational and time-management skills, with the ability to manage multiple tasks. Good communication and interpersonal skills, with an ability to explain technical concepts clearly and train users effectively. A proactive, self-motivated approach with an eagerness to take initiative. Recent graduates with a strong academic record, relevant internships, and a demonstrable passion for a hands-on IT career are strongly encouraged to apply. Candidates with prior experience in the areas listed will also be given strong consideration. Desirable Attributes: Any IT certifications (e.g., Google Workspace Administrator, Microsoft Fundamentals, CompTIA A+/Network+/Security+, Google IT Support Professional Certificate) are a plus. Experience or understanding of data migration processes between cloud platforms. Exposure to basic scripting (e.g., PowerShell, Google Apps Script). A genuine enthusiasm for identifying and implementing improvements. Ability to work independently and take ownership as you grow in the role. A customer-service oriented mindset when dealing with user support and training. Patience and empathy when training users on new systems.