IT - ADMIN

IT Administrator Roles and Responsibilities

Microsoft 365 (M365) Administration

1. Exchange Online Health and Administration

Ensuring Operational Health

i. Maintain the security, availability, performance, interoperability, and reliability of the Exchange Online (O365) environment.

ii. Administer and support an enterprise-level Microsoft 365 infrastructure.

iii. Troubleshoot Exchange Online-related issues and implement remediation strategies.

User Mail Management

i. Ensure all user mailboxes function correctly.

ii. Monitor mailbox performance and storage usage.

iii. Collect feedback, complaints, and concerns from users regarding email services.

iv. Troubleshoot and resolve issues or escalate to relevant support teams/vendors.

Mailbox Provisioning

i. Create new email accounts for onboarding employees.

ii. Delete or deactivate email accounts for departing employees.

iii. Manage user lifecycle in Exchange Online and Active Directory.

2. Data Backup, Migration, and Recovery

Data Backup for Outgoing Employees

i. Perform backups of emails and data for outgoing employees.

ii. Ensure data is securely stored and accessible for compliance or future reference.

Office 365 Migration and Best Practices

i. Hands-on experience migrating to Office 365, including planning, execution, and troubleshooting.

ii. Follow migration best practices to ensure a seamless transition.

3. Organizational Email Policies & Security

Rule Creation & Policy Enforcement

• Implement and manage email rules such as:

External Mail Alerts

Phishing Alerts

Email Signatures & Banners

Security and Compliance

i. Ensure adherence to security policies for email communication.

ii. Manage spam filters, phishing protection, and compliance measures within Exchange Online.

4. Storage Monitoring & Optimization

User Storage Oversight

i. Regularly monitor and manage storage quotas for each user.

ii. Optimize storage usage and prevent exceedances.

iii. Ensure efficient allocation of mailbox storage resources.

5. Active Directory (AD) Management & Integration

i. Manage and remediate Active Directory issues related to Office 365.

ii. Ensure synchronization between AD and Exchange Online for seamless user access.

iii. Maintain security policies, role-based access, and compliance within the Microsoft 365 environment.

2. Data Centre Management

a. SharePoint Online Administration

Maintenance and Management:

a) Maintain SharePoint Online environments.

b) Organize and manage the collection of important documents centrally.

Access Control:

a) Grant and revoke access to authorized personnel as needed.

b) Ensure security and compliance with organizational policies.

3. Laptops & Assets Management

a. Configuration and Deployment

Laptop Configuration:

a) Set up and configure laptops according to the requirements of individual roles.

b) Ensure all necessary software and security measures are in place.

b. Asset Register Maintenance

Inventory Management:

a) Maintain a detailed register of all IT assets, categorized by type.

b) Track asset allocation to employees and departments.

c. Asset Maintenance

Warranty and Repairs:

a) Monitor warranty dates for all IT assets.

b) Update records with warranty status and manage repair requests.

c) Coordinate replacements or upgrades as necessary.

4. Monthly Checklists

a. Electronic Checklist Creation

Site-Specific Checklists:

a) Develop electronic statutory checklists for each site.

b) Ensure all sites comply with organizational IT policies and standards, which includes wallpapers, blocking unauthorised sites like torrents and other potential threat sites.

b. Submission and Review

Reporting:

a) Submit completed checklists to the HR team for review and compliance tracking.

5. Monthly Reporting

a. Asset Reporting

Purchases and Inventory:

a) Report on assets purchased during the month.

b) Detail assets approaching warranty expiration.

b. Warranty and Repairs

Warranty Status:

a) List products with warranties ending soon.

b) Report on warranties claimed and resolved.

Repair Metrics:

a) Document the number of repair requests received.

b) Track the number of repairs completed and those pending.

c. Obsolescence Tracking

Asset Lifecycle Management:

a) Identify and report on assets that have become obsolete.

b) Recommend replacements or upgrades as necessary.

d. Asset Trackers Maintenance

Detailed Tracking:

a) Maintain and update asset trackers to reflect current status, location, and condition of all IT assets.

Additional Responsibilities

a. Vendor Coordination

Support and Services:

a) Manage relationships with IT vendors and service providers, this can be handshake with procurement team.

b. Security Management

Policy Enforcement:

a) Implement and enforce IT security policies.

b) Monitor for security breaches and respond accordingly.

c. Documentation

Process Documentation:

a) Maintain comprehensive documentation for all IT processes and procedures.

b) Ensure documentation is up-to-date and accessible to relevant personnel.

d. Training and Support

User Training:

a) Provide training sessions for users on IT systems and best practices.

Technical Support:

a) Offer ongoing technical support to address user issues and enhance productivity.

Job Types: Full-time, Permanent

Pay: 20,000.00 - 30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Application Question(s):

• Can you handle Spam emails, Data backup/recovery ?
• Can you handle Microsoft 365 & Can you create emails for new employees ?

Location:

• Guntur, Andhra Pradesh (Preferred)