Posted:2 months ago|
Platform:
On-site
Full Time
athenahealth strives to simplify healthcare with innovative technology, including electronic health records, revenue cycle management, and patient engagement solutions. We partner with healthcare providers to deliver purpose-built software backed by expertise to drive better clinical and financial outcomes. We are dedicated to creating an exceptional workplace recognized by several prestigious awards, including 2024 Top Workplaces USA and Forbes 2024 America's Best Mid-Size Employers. Our vibrant and talented employees come from diverse backgrounds and foster an environment where everyone feels comfortable bringing their best selves to work.
This is a full-time hybrid role for an Issue Resolution Analyst based in India, with some work-from-home flexibility. The Issue Resolution Analyst will be responsible for investigating and resolving issues related to athenahealth's software and services. Daily tasks include analyzing data, identifying root causes, and collaborating with cross-functional teams to implement solutions. The role will also involve documenting resolutions, providing status updates to stakeholders, and ensuring high customer satisfaction through effective communication and problem-solving.
athenahealth
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