IS Organizational Effectiveness Mgr

Job Description

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. IS Organizational Effectiveness Mgr What you will do The Scrum Master is a leader and coach who facilitates Scrum events and processes, delivering value for the Global Quality Control product team. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement. The Scrum master helps adapt SAFe to the organization s needs, standardizing and documenting practices. The role requires a solid background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. Roles & Responsibilities: Lead and manage product delivery using agile frameworks and techniques. Align with Agile values, such as prioritizing individuals and interactions over processes and tools. Ensure day-to-day operations by automating tasks, monitoring system health, and minimizing downtime through incident response Capture the voice of the customer to define business processes and product needs Collaborate with Global Quality business collaborators, architects, and engineering teams to prioritize release scopes and refine the product backlog Lead and facilitate breakdown of Epics into Features and sprint-sized user stories and participate in backlog reviews with the development team Clearly express features in user stories/requirements so all team members and collaborators understand how they fit into the product backlog Ensure Acceptance Criteria and Definition of Done are well-defined Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops Stay focused on software development to ensure it meets requirements, providing proactive feedback to collaborators Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements Identify and manage risks associated with the systems, requirement validation, and user acceptance Develop & maintain documentation of configurations, processes, changes, communication plans and training plans for end users Collaborate with geographically dispersed teams, including those in the US and other international locations Foster a culture of collaboration, innovation, and continuous improvement Leverage agile tools such as Jira / Jira Align, Smartsheet s and Confluence What we expect of you Must-Have Skills: Solid understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe) Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align Experience in guiding teams through Agile events and ensuring consistency to SAFe practices and behaviors Good-to-Have Skills: Experience in managing product features for PI planning and developing product roadmaps and user journeys Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions Technical thought leadership Able to communicate technical or complex subject matters in business terms Familiarity with GxP computer system validation Experience with Project planning/Data modelling tools such as Smartsheet, Lucid, Miro, etc. Familiarity with Quality Control platforms and Processes (LIMS, ELN, Empower) Basic Qualifications and Experience: Master s degree with 4 - 6 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR Bachelor s degree with 6 - 8 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR Diploma with 10 - 12 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies Professional Certifications Certified SAFe Scrum Master or similar (preferred) ITIL (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .