IS Organizational Effectiveness Mgr

Job Description

Let s do this. Let s change the world. In this vital role you will coach who facilitates team with Scrum events, processes, and supports teams in delivering value for Clinical Data Management and Interactive Response Technology (CDM-IRT) Systems Team. The role involves facilitating communication and collaboration among teams, ensuring alignment with the program vision, handling risks and dependencies, and driving relentless improvement. The Scrum master help adapt SAFe to the organization s needs, standardizing and documenting practices. The role requires a solid background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience. Roles & Responsibilities: Lead and handle product delivery using agile frameworks and techniques. Align with Agile values such as prioritizing individuals and interactions over processes and tools. for Clinical Data Management and Interactive Response Technology (CDM-IRT) Systems Team Ensure Day-to-Day operations by automating tasks, monitoring system health, and minimizing downtime through incident response Capture the voice of the customer to define business processes and product needs Collaborate with CDM-IRT business stakeholders, Architects and Engineering teams to prioritize release scopes and refine the Product backlog Lead and facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog Ensure Acceptance Criteria and Definition of Done are well-defined Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements Identify and manage risks associated with the systems, requirement validation, and user acceptance Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users Ensure operational excellence, cybersecurity, and compliance. Collaborate with geographically dispersed teams, including those in the US and other international locations. Develop a culture of collaboration, innovation, and continuous improvement What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree with 4 - 6 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR Bachelor s degree with 6 - 8 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR Diploma with 10 - 12 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies Preferred Qualifications: Must-Have Skills Solid grasp of Agile methodologies, particularly the Scaled Agile Framework (SAFe) Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors Familiarity with regulatory requirements for Clinical Trials (e. g. 21 CFR Part11, ICH, HGRAC) Good-to-Have Skills: Experience in handling product features for PI planning and developing product roadmaps and user journeys Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions Technical thought leadership Able to communicate technical or complex subject matters in business terms Professional Certifications (please mention if the certification is preferred or required for the role): Certified SAFe Scrum Master or similar (required) ITIL (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours.