Investor Service Executive

The Investor Services team is charged with providing a best-in-class service to both our clients and their investors. 

Primary responsibilities:

• Responsible for financial transaction processing (subscription, redemption, transfer, switches, redemption wire payment, distribution wire payment) and non-financial activities (new investor creation, contact creation, static data maintenance, statement distribution, audit confirm creation, responding to investor / client queries, multiple time bound projects).
• Perform Anti-Money Laundering checks in compliance with the laws and regulations of the investment funds jurisdiction(s)
• Follow up with investors for missing information, ensuring AML/KYC records are complete 
• Ensure monthly and quarterly client deliverables are achieved within the agreed SLA.
• Prepare redemption and/or distribution wire payments
• Prepare and distribute contract notes and transaction confirmation statements
• Ensure all internal controls and compliance procedures are properly implemented.
• Identifying any unusual or potentially suspicious transaction activity and report / escalate them in accordance with policy and guidelines detailed in relevant operating procedures.
• Take active role in performing error analysis, agreeing on remedial action plan & implementing agreed controls.
• Ensure continuous quality improvement.
• Identify scope for process improvements on an ongoing basis.
• Demonstrate positive leadership and people management skills and the ability to work well with others, individually and within a group.
• Proactive – self starter 
• Ability to multi–task and work under time constraints without compromising on quality.
• Candidate should be open to work in North American shift hours as needed by the business.

Academy and experience required:

• Candidate must have a university degree.
• Minimum 2 years of relevant work experience
• Fluency in writing and speaking English.
• MS office products (Excel, Word, PowerPoint, Mail Merge, Macros)
• Strong investor services experience required.
• Exposure to Hedge fund, Private Equity or Real Asset funds.

Email :shaikabdul.fariz@finadvantage.com