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GIST Management Solutions
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Intl. Customer Support(Voice) For an Airline Company in Noida 142

Intl. Customer Support(Voice) For an Airline Company in Noida 142

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

GIST Management Solutions

1 - 5 years

3 - 4 Lacs

noida

Posted:1 week ago| Platform:

Apply

Skills Required

airline process travel process international bpo international voice process international customer service communication skills international call center bpo voice international travel international voice air ticketing international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: International Customer Support Expert for Voice Process for an Airline Company.

Location:

Work Mode:

Experience:

Eligibility:

CTC:

Working Days:

Shifts:

Benefits:

Free Cab Service:

About the Role

International Voice Support Experts

Key Responsibilities

Handle inbound/outbound voice calls for international travel customers
Assist with
flight bookings, rescheduling, cancellations, and refunds
Follow call scripts, SOPs & compliance guidelines
Deliver accurate information with high customer satisfaction
Achieve defined KPIs: AHT, CSAT, Quality, and First Call Resolution
Maintain data confidentiality & adhere to global service standards
Coordinate with team leads & SMEs for escalations and case closures

Required Skills

International Voice Support
Travel / Airline Domain
Strong English communication
Customer Handling & Problem Solving
GDS Knowledge (Basic understanding preferred)
Call Handling, Escalation Management
Ability to work on night shifts and a rotational roster

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