Internet of Things Engineer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: Internet of Things Engineer

Key Skills: IOT, Firmware, AWS, Mobile Application, WEB Application, L2 Support,

Job Locations: Noida

Experience: 4 - 9

Budget: 11 - 18

Education Qualification

Work Mode:

Employment Type:

Notice Period:

Interview Mode:

We are looking for a Level-2 IoT Support Engineer with strong experience in AWS microservices, IoT systems, and Mobile/Web application support. The ideal candidate should have hands-on troubleshooting skills, deep understanding of IoT device operations, and the ability to handle production issues independently. This role requires adherence to SLAs, collaboration with cross-functional teams, and strong AWS service knowledge.

Key Responsibilities:

• Provide Level-2 support for IoT platforms, connected devices, and mobile/web applications.
• Handle escalations from L1 support and manage production incidents (P1/P2).
• Troubleshoot issues related to device connectivity, firmware, APIs, and cloud integration.
• Resolve or escalate issues while ensuring minimal downtime and MTTR compliance.
• Work extensively with AWS services such as:
• AWS Lambda
• DynamoDB
• IoT Core
• AWS Kinesis
• Amazon S3
• Monitor system logs, diagnose errors, and perform root cause analysis (RCA).
• Document troubleshooting steps and contribute to knowledge base.

Required Skills:

• Minimum

  4 years of experience in L2 support

  for IoT, AWS-based, or Mobile/Web applications.
• Strong understanding of:

• IoT concepts and architecture

• Firmware and its role in connected devices

• L2 support processes and ticket lifecycle

• Familiarity with

  SLA definitions for P1/P2 tickets

  , escalation protocols.
• Understanding of

  Priority vs Severity

  , and

  MTTR (Mean Time to Resolution)

  .
• Proven track record of independently resolving complex technical issues.

Interested Candidates please share your CV to jyothi.a@people-prime.com