Job Description

Role & responsibilities Candidate Should have work experience in International Markets (US/UK/EU) Receive incoming calls from Client Community and provide first level support while following policies and procedures. Research, resolve, and respond to questions received via telephone calls, emails , and callbacks in a timely manner, in accordance with standards Document each call verifying customer information and including all troubleshooting steps Escalate problems to appropriate individual/group based on established guidelines and procedures Troubleshoot, analyze and resolve customer concerns. Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction Preferred candidate profile Any Graduate/ Diploma 1 to 4 years in a service desk environment. Knowledge and understanding of providing customer service One way cab will be provided. Notice period - ONLY Immediate joiners preferred Should have min' 1yr of technical voice support experience NOTE Notice period - ONLY Immediate joiners preferred Should have Excellent communication Shift - Night shift Note: If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647