International voice process- Technical support

HTC Global Services

1 - 3 years

1 - 4 Lacs

chennai

Posted:1 month ago| Platform:

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Skills Required

technical support international voice process service desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Candidate Should have work experience in International Markets (US/UK/EU)
Receive incoming calls from Client Community and provide
first level support
while following policies and procedures.
Research, resolve, and respond to questions received via
telephone calls, emails
, and callbacks in a timely manner, in accordance with standards
Document each call verifying customer information and including all troubleshooting steps
Escalate problems to appropriate individual/group based on established guidelines and procedures
Troubleshoot, analyze and resolve customer concerns.
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Routinely contribute to the Knowledge Base
Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Attend training sessions as required
Participate in team projects that enhance the quality or efficiency of Service Desk delivery
Assist in special product-related issues as needed developing business and technical writing skills.

Preferred candidate profile

Any Graduate
1- 3 years of experience in International voice process- Technical support
Shift timing- 9.30PM to 6.30AM.
Interested candidate share the resume to Ramya HR- 9150816222

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