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Axis Services
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International Voice Process - Tech Support II Hyd

International Voice Process - Tech Support II Hyd

Axis Services

0 - 5 years

3 - 4 Lacs

uppal

Posted:2 days ago| Platform:

Apply

Skills Required

technical support technical voice process troubleshooting international voice process international bpo lan configuration vlan configuration international technical support windows troubleshooting network troubleshooting us voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle customer queries and concerns from international clients via phone, email, and chat
Provide accurate information regarding products, services, and policies
Ensure timely issue resolution while maintaining professionalism and empathy
Use CRM tools efficiently to document and track customer interactions
Adapt communication style based on customer culture and time zones

Required Skills:

Strong verbal and written communication skills in English
Basic computer and technical knowledge is mandatory
Prior tech support experience is an advantage
Ability to handle pressure and work in a fast-paced environment
Problem-solving and customer service skills

Eligibility Criteria:

Minimum Qualification: 12th pass or Graduate (mandatory)
Freshers with excellent communication skills are welcome
Experienced candidates must have at least 1 year of customer support experience

Salary Structure:

Freshers:
3.0 LPA (Take-home: 17,000 per month) + Rs. 2000 attendance bonus
Experienced (Min 1 year):
4.0 LPA (Take-home: approx. 26,000 per month) + Rs. 2000 attendance bonus

Additional Benefits:

Two-way cab facility provided within a 20 km radius
Opportunity to work with international clients and grow professionally

Job Location:

For further details please connect

HR Krishnaveni - 9154184125 / krishnavenivs.axis@outlook.com

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