International Voice Process - Quality Analyst (inbound) Night shift

Job Description

Looking for Quality Analyst - Inbound International Voice Process Location: Opp. Karnavati Club, S.G. Highway, Ahmedabad (onsite) Job Time: 3.30 p.m. to- 12.30 a.m. OR 8 p.m. to 5 a.m. Responsibilities: • Call Monitoring • Listening and auditing for International Voice Process • Conduct Calibration sessions in sync with the QA team • Analysis for inbound/outbound calls • Monitor and evaluate inbound and outbound calls • Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.. Preferred candidate profile- • Atleast 1 year of experience in the same field • Having Good Communication Skills • Good Analytical & Interpretation skills • Ready to work in rotational Shift Perks and benefits • All Sundays + 2 alternate Saturday Off • Indian Festival Holidays • Mid-day/Night shifts available Salary: 30K p.m. Show more Show less