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Arowlogiq Infotech
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International voice process professional

International voice process professional

Arowlogiq Infotech

0 - 5 years

|

4 - 7 Lacs

Posted:6 hours ago| Platform:

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Skills Required

international voice process calls handling customer service customer interaction domestic voice process customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Openings for international company for voice and non voice process
Criteria :- Graduate or undergraduateFresher and ExperienceUK & US Shifts.

Key Responsibilities:

Handle inbound and outbound calls for international customers with professionalism and empathy.
Understand customer requirements and provide accurate information and solutions.
Resolve customer queries, complaints, and issues promptly and effectively.
Maintain high standards of customer service to enhance customer satisfaction.
Follow organizational policies, processes, and compliance standards.
Document call details and customer interactions accurately in the CRM system.
Collaborate with internal teams to resolve complex customer issues.
Meet or exceed daily and monthly performance targets, including call quality and customer satisfaction metrics.
Adapt communication style to suit diverse customer profiles and cultural backgrounds.
Participate in training sessions to improve product knowledge and customer handling skills.

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Arowlogiq Infotech

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