International Voice process

1 - 4 years

2 - 4 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About IntouchCX:

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14 countries. IntouchCX serves a variety of industries, including retail, healthcare, technology, and e-commerce, offering omnichannel support through voice, email, chat, and social media.

Responsibilities:

  • Handle inbound calls related to cancellations, billing, and tech issues.
  • Drive customer retention with effective communication and tailored offers.
  • Document interactions accurately using cloud systems.
  • Meet KPIs: Handle Time, CSAT, Save Rate, and more.

Requirements:

  • Excellent English communication skills.
  • 6+ months relevant experience in customer service (international voice preferred).
  • Strong problem-solving and persuasive abilities.
  • Comfortable using Android/iOS and digital tools.

  • Immediate Joiners

  • Strong communication skills & knows about KPIS, AHT (Customer related queries)

Salary : 2.5 to 4.5 LPA

Perks:

  • Performance-based incentives
  • PF & ESI
  • Recognition Programs
  • 2 way Cab facility

Contact: Simu HR- 8617739708

Mail Id- simu.das@intouchcx.comWalk-in Address:

Role:

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IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

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