International Voice process

Role : Customer Service Representative

Exp: Freshers - Graduation is mandatory

1-3 years of exp {Under graduates considered}

Process Location : Bangalore

Shifts : US Shifts - Night shifts

• Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 6 days a week
• Return to office (work from office mandatory) therefore Mumbai candidates only.
• Exposure to US contact center preferable
• Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun

Job Responsibilities / Authorities

• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimise customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
• Good technical aptitude with an ability to learn quickly
• Excellent verbal and written communication skill Experience Profile
• Prior international BPO work experience preferred
• Freshers acceptable

Interested candidates can send resume on 9902316352 or [email protected]

Job Type: Full-time

Pay: ₹40,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person