Job
Description
As a Customer Service Support for AR Calling at HCL Tech, your role involves providing customer service support and collections via calls. Your responsibilities include: - Assess and resolve inquiries, requests, and complaints over the telephone promptly, ensuring customer satisfaction at the first point of contact. - Make decisions within established procedures for each service request, including logging, processing, and tracking inquiries, while adhering to Key Performance Indicators and quality standards. - Manage and update customer interactions daily on an account-wise basis, meeting key performance targets and ensuring efficiency measures are met. - Utilize business tools and industry knowledge to identify problem areas and document business requirements through updates and training sessions. - Maintain effective work procedures according to client process workflows and HCL policy guidelines, adhering to US healthcare compliance measures. Key skills and competencies required for this role: - Strong verbal and written communication skills - Neutral accent and good adoption to US culture - Ability to resolve customer queries effectively - Focus on delivering a positive customer experience - Professional, courteous, friendly, and empathetic demeanor - Active listening skills - Good data entry & typing skills - Ability to multi-task - Capable of handling a fast-paced and constantly changing environment - Team player with the ability to contribute improvement ideas Qualifications required: - Graduation in any stream - 12-36 months of International Voice (Inbound/Outbound) process experience, preferably in patient handling, Provider/DME AR calling - Experience in any international voice process would be an added advantage Please note that the walk-in drive for this position is scheduled for the 11th of October at HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119, from 10.30 AM to 2 PM. The Point of Contact for the drive is Jefferson & Suriyapriya. As a Customer Service Support for AR Calling at HCL Tech, your role involves providing customer service support and collections via calls. Your responsibilities include: - Assess and resolve inquiries, requests, and complaints over the telephone promptly, ensuring customer satisfaction at the first point of contact. - Make decisions within established procedures for each service request, including logging, processing, and tracking inquiries, while adhering to Key Performance Indicators and quality standards. - Manage and update customer interactions daily on an account-wise basis, meeting key performance targets and ensuring efficiency measures are met. - Utilize business tools and industry knowledge to identify problem areas and document business requirements through updates and training sessions. - Maintain effective work procedures according to client process workflows and HCL policy guidelines, adhering to US healthcare compliance measures. Key skills and competencies required for this role: - Strong verbal and written communication skills - Neutral accent and good adoption to US culture - Ability to resolve customer queries effectively - Focus on delivering a positive customer experience - Professional, courteous, friendly, and empathetic demeanor - Active listening skills - Good data entry & typing skills - Ability to multi-task - Capable of handling a fast-paced and constantly changing environment - Team player with the ability to contribute improvement ideas Qualifications required: - Graduation in any stream - 12-36 months of International Voice (Inbound/Outbound) process experience, preferably in patient handling, Provider/DME AR calling - Experience in any international voice process would be an added advantage Please note that the walk-in drive for this position is scheduled for the 11th of October at HCL Tech, SEZ Tower 4, 138, 602/3, Medavakkam High Road, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119, from 10.30 AM to 2 PM. The Point of Contact for the drive is Jefferson & Suriyapriya.
