International Voice Process Executive

Wroots Global

1 - 6 years

2 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

international voice international bpo us process us calling international call center us voice process international calling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Interaction
Handle inbound and outbound calls professionally for international customers.
Greet customers, actively listen, and understand their queries/concerns.
Provide accurate information regarding products, services, policies, or technical support.
Issue Resolution
Diagnose customer issues and offer appropriate solutions within defined timelines.
Escalate unresolved cases to higher support teams when necessary.
Ensure first-call resolution (FCR) whenever possible.
Communication Skills
Maintain clear, polite, and professional communication in English (neutral/global accent).
Document all conversations accurately in CRM or ticketing systems.
Follow scripts, processes, and compliance guidelines.

Preferred candidate profile

Excellent verbal communication skills
in English (neutral/global accent).
Strong
listening skills
and ability to understand diverse accents.
Customer handling skills
patience, empathy, problem-solving.
Typing & computer skills
– ability to multitask (talk + type, use CRM tools).
Sales/Negotiation skills
(for outbound/sales process).
Willingness to
work in night shifts/rotational shifts
(to support international time zones).

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