International Voice Process Executive

Role & responsibilities

Job Title: Process Executive

Location:

Reports to:

Department:

Employment Type:

Company Description

Invensis has been recognized as one of the leading service providers by several experts. We have made it to their list on account of our experience in supporting the end-to-end needs of global businesses and ability to bring about process improvements with up-to-date technology and methodologies.

Role Description

This is a full-time on-site role at our location in Bangalore for a Professional and profecient process Executive. The Process Executive will be Responsible for Confident communication over the phone and via email,Handling escalation and follow up to ensure resolution.Follow up with assigned customers on invoice related issues,Manage invoice aging,Outbound customer calls - Contact customers for payment status,Follow up for billing related issues until it gets resolved and payment has been processed,Monitor Invoice Aging, work accordingly,Research and resolve payment related disputes.

Freshers are welcome!!!

Candidates with 6months to 1 year can apply too!!!

Qualifications

• Bachelor's degree
• meticulous attention to language and detail
• Good knowledge and experience of Call center ethics and necessities
• Strong analytical and problem-solving skills
• Ability to work in night shifts.
• Ability to work effectively in cross-functional and collaborative teams
• Excellent verbal and written communication skills

Responsibilities

• Participate in training, coaching, and performance feedback sessions to improve skills.
• Confident communication over the phone and via email
• Handling escalation and follow up to ensure resolution.
• Quick learner and open to feedback
• An ability to priorities and manage a heavy workload and under
• pressure of tight deadlines
• Need to be a good team player.
• Follow up with assigned customers on invoice related issues
• Manage invoice aging
• Research and resolve customer disputes
• Outbound customer calls - Contact customers for payment status
• Follow up for billing related issues until it gets resolved and payment
• has been processed.
• Monitor Invoice Aging, work accordingly
• Research and resolve payment related disputes
• Achieve client given target

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Language:

• English (Required)