International Voice Process Executive

Golden Opportunities

1 - 5 years

1 - 4 Lacs

chennai

Posted:3 hours ago| Platform:

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Skills Required

customer service international bpo call center management customer support call center operations international call center bpo voice customer care international process international voice international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Support Manage inbound/outbound international calls, resolve queries, provide accurate information, and ensure first-call resolution.
Service Excellence Deliver high-quality support ensuring SLAs such as call handling time, response time, and customer satisfaction are met.
Issue Resolution Troubleshoot customer problems efficiently and escalate unresolved cases to higher-level support teams.
Compliance & Process Adherence Follow all company policies, quality guidelines, and compliance standards while interacting with international customers.
Reporting & Documentation – Maintain proper call logs, update customer records in CRM systems, and track issues until closure.
Collaboration – Coordinate with internal teams to provide seamless customer experience and improve service delivery.
Continuous Improvement – Participate in training and upskilling programs to enhance communication and process knowledge.

Preferred candidate profile

Graduate/Undergraduate in any discipline.
Excellent communication skills in English (verbal & written) with neutral accent.
Strong interpersonal, problem-solving, and active listening skills.
Ability to work in night shifts as per process requirement.
Basic computer knowledge (MS Office, typing skills, CRM tools).
Prior experience in International Voice Process / BPO preferred.
Ability to work under pressure and meet SLA deadlines.

Interested candidates revert me with your updated CV to vaishnavij@gojobs.biz or Contact: 9840116224

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