International Voice Process Executive

Call Center Customer Service Representative

Hyderabad -

International Voice Process

Required Skills & Qualification

• Bachelor's degree in BCom, BBA, Bsc, BCA, MBA, MCom, Msc, MCA

• Minimum 2 Years of work experience is required

• Flexible to work in UK shifts.

About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the worlds biggest companies and government.

Role Description

As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Required Skills & Qualification

• Excellent communication skills (verbal and written)
• Should have experience in Customer Service.
• Empathy and patience when dealing with customers.
• Understanding on CSAT and FCR (Customer satisfaction survey & First call resolution)
• Strong interpersonal skills and ability to work in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is beneficial but not mandatory.

Industry

• Financial Services

Employment Type

• Full-time

Job Functions

• Customer Service

Skills

• Customer Satisfaction
• Interpersonal Skills
• Customer Service
• Problem Solving
• Skilled Multi-tasker
• Contact Centers
• Communication
• Phone Etiquette
• Customer Service Representatives
• Customer Experience